Privacy Policy and UK GDPR Notice

1. Who we are

Integrative Therapists is a holistic health practice located at 68 Melfort Road, Thornton Heath, Surrey, CR7 7RN. We are the data controller for personal information we collect through this website and our services.

Contact: integrativetherapists@gmail.com or 020 8684 3888.

2. What data we collect

We may collect the following personal information:

• Contact details. Name, email address, phone number, shared when you contact us by phone, email or in person.
• Health information. Relevant medical history and health concerns, shared during your consultation so we can provide appropriate care.
• Website usage. If third-party tools (such as Google Maps embeds) are used on specific pages, anonymised technical data may be collected by those services.

3. Why we collect your data

We process your personal data to:

• Respond to your enquiries.
• Schedule and manage appointments.
• Provide safe, personalised treatments.
• Comply with legal and professional obligations.

Legal basis. We process your data on the basis of your explicit consent (when you contact us), to perform a contract (providing treatment), and to comply with legal obligations.

4. How we store and protect your data

Your information is stored securely and is only accessible to authorised personnel. We take appropriate technical and organisational measures to prevent unauthorised access, loss or misuse. Electronic data is protected by industry-standard security practices.

5. Data retention

We retain your personal data only for as long as necessary to fulfil the purposes described above, or as required by law. Email enquiries are retained for up to 12 months. Health records may be retained for longer in line with professional healthcare guidelines.

6. Sharing your data

We do not sell, rent or share your personal data with third parties for marketing purposes. We may share data with:

• Third-party service providers who help us operate (for example, website hosting), under strict data processing agreements.
• Law enforcement or regulatory bodies, if required by law.

7. Your rights

Under the UK GDPR you have the right to:

• Access the personal data we hold about you.
• Rectify inaccurate or incomplete data.
• Erase your personal data (the ‘right to be forgotten’).
• Restrict processing of your data.
• Object to processing based on legitimate interests.
• Data portability. Request your data in a portable format.
• Withdraw consent at any time.

To exercise any of these rights, email integrativetherapists@gmail.com.

8. Cookies

This website does not use first-party cookies. Third-party tools embedded on certain pages (such as Google Maps) may set their own cookies. Please refer to those services’ own privacy policies for details.

9. Third-party links

This website may contain links to third-party sites. We are not responsible for the privacy practices of external sites and encourage you to read their privacy policies.

10. Complaints

If you are not satisfied with how we handle your data, you have the right to lodge a complaint with the Information Commissioner’s Office (ICO): ico.org.uk.

11. Changes to this policy

We may update this policy from time to time. Any changes will be posted on this page with an updated revision date.